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Frequently Asked Question's

These are some of the most frequent questions our customers ask with regards to the capabilities and how the RAMA Siphon Candle Filter and RAMA Ceramic Water Filter Candle are used.

1 . Should the candles be boiled before using?

It is not required to boil the candles prior to use. This is usually done only with older model candles.

2. Do we have to boil the water before putting it in the filter?

You can directly filter the water. Boiling the water is not required.

3. What is the life of the Spirit candle? How often should I change it?

Each RAMA candle removes bacteria at greater than 99.99% for as long as the candles are maintained well. We recommend you change them every 4-6 months.

4. How do I know that the candles are performing as advertised?

You will notice as your candle is filtering out sediments, germs and bacteria, it becomes dirty and brown. This is proof that the candle is doing its job and is normal.

5. What do I do when the candles have become dirty? Is it reusable?

Yes, it is reusable. Clean the candles when the filtration rate has slowed down and the candles have become visibly dirty. The frequency varies from a week to 2 months depending on how muddy your water is.

When this happens, wear kitchen gloves and remove the candles from the filter. Then clean the candle surface using a soft brush under running tap water until the original colour of the candle is restored. Fix the candles back in the filter and continue using it.